Privacy notice
What this website collects, what it does not, and what you can ask us to do about it. Written to meet the Data Protection Act No. 3 of 2021 of Zambia.
Last reviewed: October 2026. Hanekom Innovations Limited is the data controller.
The short version. This website sets no cookies, runs no advertising, has no login, and loads nothing from any other company's servers. The only personal information it collects is what you deliberately type into the quote or contact form, and that goes to our sales inbox to answer your enquiry. Nothing else.
1. Who we are
Hanekom Innovations Limited, a company registered in Zambia, of 1559 Independence Avenue, Kitwe, Copperbelt Province, with a second office at 218A Mbereshi Street, Nyumba Yanga, Lusaka.
For anything in this notice, contact [email protected] or +260 975 956 570.
2. What we collect, and only when you send it
The quote form and the contact form ask for the following. Nothing on this website collects any of it unless you fill a form in and submit it.
| What | Why we need it |
|---|---|
| Your name | To address the quotation and know who we are speaking to |
| Company | To price correctly — trade, contract and bulk terms differ |
| Email address | To send you the written quotation |
| Phone / WhatsApp number | To reach you if the enquiry needs a question answered |
| Town or site location | To quote delivery accurately |
| Industry | To recommend the right specification for the hazard |
| Your requirement details and quote list | To prepare the quotation itself |
We ask for no more than that. We do not ask for, and you should never send us, identity document numbers, bank or card details, or health information. If you include any of that in a message, we will delete it and reply asking you to resend without it.
3. Our lawful basis
You give us these details so that we can quote you, which is a step taken at your request before entering into a contract, and where required we rely on your consent, given by submitting the form. Both are lawful bases under section 30 of the Data Protection Act. You can withdraw consent at any time by emailing us, and we will stop.
4. What we do with it
We use it to prepare and send your quotation, to answer your questions about it, and to fulfil and deliver an order if you place one. We also keep it as a record of the transaction, which we are required to do for tax and accounting purposes.
We do not sell your details, rent them, or share them with anyone for marketing. We do not add you to a mailing list because you asked for a quote. If we ever want to send you something you did not ask for, we will ask you first.
We share your details outside the company only where we have to: with a courier or transporter, to deliver goods to you; with a manufacturer or supplier, where an item has to be sourced or a warranty claimed; and with our accountants, auditors, or a public authority where the law requires it.
5. How long we keep it
Enquiries that do not become orders: two years, so that we can pick up a conversation where it left off and honour a price we previously indicated. Records relating to an actual order are kept for the period Zambian tax and company law requires, currently six years from the end of the financial year. After that they are deleted.
6. Cookies, tracking and third parties
This site sets no cookies at all, and there is nothing to consent to. There is no advertising network, no social media pixel, no session recording and no cross-site tracking.
The site's images, stylesheets, fonts and scripts are served with the website. Submitting an enquiry sends your details to our Supabase service, and quotation records are backed up to our Google Drive account.
Your quote list stays in your browser
When you add products to a quote list, that list is stored by your own browser, on your own device, using a feature called local storage. It is sent to us when you submit a quotation request. It stays there until you clear the list, or clear your browser data. If you use the "copy link to this list" button, the list is encoded into a web address that you control and choose who to send it to — again, it does not reach us unless you submit the form.
Remembering your contact details
When "Remember my details on this device for 7 days of inactivity" is selected, your name, company, email, phone, delivery location, industry and preferred reply method are saved in that browser and filled in on your next visit. The saved details expire after seven days without visiting the quotation page or updating the details. Expired details are removed the next time the quotation page is opened. You can remove the saved details using "Clear saved details", by turning off the option, or by clearing your browser data. Clearing details on your device does not delete enquiries you have already sent us.
Server logs
Our web host records ordinary technical information for every visit — IP address, time, page requested, browser type. This is standard for any website and is used to keep the site running and to detect abuse. We do not use these logs to build a profile of you.
If you contact us by WhatsApp
The WhatsApp buttons on this site open WhatsApp with a message ready to send. WhatsApp is operated by Meta, not by us, and their handling of your data is governed by their own privacy policy. If you would rather not use it, email or telephone us instead — both reach the same team.
7. Where your information is held
Enquiries sent through this site are stored in our Supabase database, with quotation backups in our Google Drive account. Our team works on them from our offices in Kitwe and Lusaka. We link repeat enquiries to a customer record and keep each quotation's reference, date, requested items and details. These service providers may process information outside Zambia. Contact us for questions about where your records are held.
8. Your rights
Under the Data Protection Act No. 3 of 2021 you may ask us to:
- Tell you what we hold about you, and give you a copy
- Correct anything that is wrong or out of date
- Delete what we hold, where we are not required to keep it
- Stop or restrict what we are doing with it
- Give it to you in a portable format, or send it to someone else
- Object to a particular use
Email [email protected] with the subject line "Data request". We will respond within one month. There is no charge.
If you are not satisfied with how we have handled it, you may complain to the Data Protection Commissioner of Zambia at dataprotection.gov.zm. We would rather you came to us first, but it is your right either way.
9. Keeping it safe
The website and submission service use encrypted connections. Customer records and quotation history are stored behind database access controls and are not available for public browsing. Saved details on your device can be accessed by someone using the same browser profile, so turn off the remember option on a shared device.
If you believe you have found a security problem with this site, please tell us at [email protected]. We will not take legal action against anyone who reports a genuine flaw to us in good faith and gives us a reasonable opportunity to fix it.
10. Children
This is a business-to-business site for industrial buyers. It is not directed at children and we do not knowingly collect information from anyone under 18.
11. Changes
If we change this notice we will change the review date at the top. Where the change is significant we will say so on the home page.
